Terms of Service

CUSTOMER TERMS AND CONDITIONS

These Terms and Conditions communicate your rights and obligations.

Please read these carefully. You may have other rights granted by law and our Terms and Conditions do not affect these.

Definition & Notification of Changes

By using the Charlottes Interiors and Gifts you are therefore agreeing to be bound by the below terms and conditions.

The Charlottes Interiors and Gifts is based in Hellifield, England in the United Kingdom.

The Charlottes Interiors and Gifts trades from, 6 Craven House, Craven Terrace, Hellifield BD234EP and is a registered company within the UK, with our company number: 11174996

You can email us on: info@charlottesinteriors.co.uk telephone us on: 01729851920.

We reserve the right to change these “Terms & Conditions” at any time and it is your responsibility to read the “Terms & Conditions” on each occasion you use this website and your continued use of charlottesteriors.co.uk, or any sub-domains shall signify your acceptance to be bound by the latest “Terms & Conditions”.

General

The Charlotte’s Interiors and Gifts sells their products online within their own space.

www.charlottesinteriors.co.uk is an online marketplace and all sales go through a secure online payment system.

Pricing

The prices of the goods are those specified on www.charlottesinteriors.co.uk.

There is no additional charge for delivery in the UK.

Orders are subject to availability. In the unlikely event that the goods are unavailable, the customer will be notified by email.

Price and availability information is subject to change without notice.

Delivery

Charlottes Interiors and Gifts are responsible for dispatching all orders to the customer. Charlottes Interiors and Gifts is ultimately responsible for making sure that the customer receives their order within the specified time frame.

In the unlikely event that the order does not arrive, we will provide valid proof of postage. Valid proof of postage will show that the item was posted and that it was sent to the address provided on the purchase order.

Back Orders

If your order is going to be delayed for any reason we will inform you by e-mail giving details of the anticipated date of despatch. If the date is not suitable you can, if you wish, cancel your order.

Privacy Policy

Charlottes Interiors and Gifts does not disclose buyer’s details to any third parties.

We like to think we are very reasonable at Charlottes Interiors and Gifts, after all we are human too.  If you have an incorrect item delivered, a faulty product or you have just ordered the incorrect item or even changed your mind about the item you have purchased, please don’t worry. Just simply follow the instructions below that relate to your issue and we will do our upmost to resolve the issue as quickly as possible. 

Our returns policy conforms to the government standard “Online & Distance Selling” which is design to protect you when buying items Online.

Returns Policy – Exchange or Refund

If you have purchased and received an item from Charlottes Interiors and Gifts and realised, you have ordered the incorrect item/s or no longer require it please follow these steps:

Item/s must be returned within 14 days of receipt.

Item/s must have not been used in any way.

Item/s must be in the original packaging.

Please note this type of return we will not cover the shipping charges.

Exceptions

Gift Vouchers are non-returnable and non-refundable.

There is no need to contact us to make your return unless you have ordered the incorrect item/s and need our assistance in selecting the correct item/s.

Please Return to:

Returns Department
Charlottes Interiors and Gifts

6 Craven House

Craven Terrace 

Hellifield

BD23 4EP

North Yorkshire

Please note we will not be held responsible for non-received returns so please use a “Proof of Delivery” courier.

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Returns Policy – We got it Wrong!

If in the unlikely event you have received your item/s incorrectly first of all we apologise for this inconvenience.  Please first check your order to confirm if we have picked it incorrectly and sent the incorrect item/s.  In either instance, we will be more than happy to exchange the item at our cost.

Please contact us within 14 days of receipt to inform us of our error.

Please call: 01729851920 Or Email: info@charlottesinteriors.co.uk

Please have your order number to hand and what the problem is.  If sending it by email please also include your phone number so we can call you to arrange the collection of the item/s.

Returns Policy – Item/s Damaged in Transit

If your item/s is received damaged ‘in transit’ then please follow these steps:

Please notify us immediately info@charlottesinteriors.co.uk along with photographs of the damaged packaging and item/s.

Item/s must be returned in the originally packaging.

Please make sure your returned item/s is accompanied with a copy of your details.

Returns Policy – Faults

If your item/s is received faulty then please follow these steps:

In the event that your item needs to be returned:

Please notify us immediately info@charlottesinteriors.co.uk explaining the fault.

Item/s must be returned in the originally packaging

Please make sure your returned item/s is accompanied with a copy of your details.

Please Return to:

Returns Department
Charlottes Interiors and Gifts

6 Crave House

Craven Terrace 

Hellifield

BD23 4EP

North Yorkshire

Please note we will not be held responsible for non-received returns so please use a “Proof of Delivery” courier.